Privacy Policy & Terms & Conditions

Terms & Conditions

Our legal agreement explains our standard Terms & Conditions

Privacy Policy

1.1 This notice applies to you if we process your personal information and you are not an employee or worker of ours, a prospective candidate employee or worker or an individual to whom we have provided a specific privacy notice. You may be, for example, be an individual that works at a supplier or customer, one of our franchisees or another organisation that we deal with, an attendee at one of our marketing events, a user of our website or someone who is affected by our activities.

References to we, our or us in this privacy notice are to Franchise Brands Plc of Ashwood Court, Tytherington Business Park, Macclesfield SK10 2XF (Registered number 10281033) and each of its direct and indirect subsidiaries, trading under the “Franchise Brands Group” including Metro Rod, Willow Pumps, ChipsAway, Ovenclean, The Handyman Van and Barking Mad. Details of our brands are as follows:

Metro Rod Limited is a limited company incorporated in England and Wales. Registered Number: 04235803. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF, also trading as Metro Plumb and Kemac Services; and

Willow Pumps Limited is a limited company incorporated in England and Wales. Registered Number: 02762063. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF; and

ChipsAway International Limited is a limited company incorporated in England and Wales. Registered Number: 2962763. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF; and

Oven Clean Domestic Limited is a limited company incorporated in England and Wales, Registered Number 04944186. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF, also trading as Ovenclean; and

The Handyman Van Limited is a limited company incorporated in England and Wales, Registered Number 07117588. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF; and

Barking Mad Limited is a limited company incorporated in England and Wales. Registered Number: 04207457. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF; and

Azura Group Limited is a limited company incorporated in England and Wales. Registered Number: 02531777. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF; and

The Filta Group Limited is a limited company incorporated in England and Wales. Registered Number: 04302850. Registered Office: The Locks, Hillmorton, Rugby CV21 4PP; and

Pirtek (UK) Limited is a limited company incorporated in England and Wales. Registered Number: 02301810. Registered Office: Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF

We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we not required to do so, however, we have appointed a number of personnel to be responsible for overseeing our compliance with data protection laws. Contact details are set out in the “Contacting us” section at the end of this privacy notice.

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect before, during and after your relationship with us. This notice explains how we comply with the law on data protection and what your rights are and for the purposes of data protection we will be the controller of any of your personal information.

For the purposes of data protection, the company in our Franchise Brands Group which is processing your personal information will be the controller of any of your personal information.

personal information we collect

2.1 We may collect the following types of personal information about you:

Contact details: information that allows us to identify and contact you directly such as your name, address, email address, telephone number.
Identification information: passport and other official identification details, information from a third-party money laundering check provider, Companies House information, national insurance number, membership of relevant schemes.
Details of your work history: This includes may include positions, roles, responsibilities, professional qualifications.
Personal history and information: This includes hobbies, interests, marital status, family details and dietary requirements.
Advisors appointed by you: including lawyers and financial advisors;
Creditworthiness: We may undertake investigations into your creditworthiness in order to establish whether to enter into or continue a business relationship with you
Details of your performance: when working with or for us or in relation to any project or work we are engaged in.
How you use our website: we collect information about the pages you look at and how you use them, usernames and passwords.
Videos, photographs and audio recordings: which you or other people take and provide to us or we take ourselves.
CCTV images: if you visit any of our premises which are covered by our CCTV system.
Your usage of the IT systems we make available to visitors to our premises: for example, our client internet and Wi-Fi facilities.
Details of the correspondence (including e-mail correspondence) you send and receive from us and details of any claims: this includes letters and emails, SMS, MMS and other electronic communication and may in some cases include audio recording of telephone conversations.
Subscription information: for example, when you subscribe to one of our blogs or other materials.
IP address information: your computer’s IP address allows us to track your usage of our website.

special categories of personal informaton

3.1 We do not generally collect, store and use the following “special categories” of more sensitive personal information regarding you:

information about your race or ethnicity, religious beliefs, sexual orientation and political opinions;
information about your trade union memberships;
information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
biometric information about you, for example fingerprints, retina scans.

If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.

We will also not collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing criminal records information.

sources we collect your personal information from

4.1 We will collect personal information from a number of sources. These may include the following:

Directly from you: when you indicate that you may wish to attend an event, complete forms we provide to you, use our website, enter our competitions and promotions, make a claim, make a complaint, provide money laundering information to us contact us by phone, email or communicate with us directly in some other way.
From referrals and recommendations: usually given by other people who know you or have a working relationship with you.
Our website: provides us with information about how you use it and the devices that you use to connect to our website.
Providers of information: which may include professional bodies or trade associations, credit reference agencies, money laundering check provider, Companies House, the Land Registry, LinkedIn and other web platforms.
Journalists or other investigators: they may provide us with details or make enquires about you or matters concerning you or ourselves.
Your employer or the organisation you work for: they may provide us with your name, position contact details and background information about you.
Our professional advisors: such as lawyers, accountants and other consultants and advisors.
The Government, government bodies or our regulators: to assist with investigations, for example the Information Commissioner’s Office, the FCA or HMRC.

what we use your personal information for

5.1 The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this. Which will apply will depend upon the nature of your relationship and interactions with us.

Purpose	Personal information used	Lawful basis
Identity and money laundering checks and passing details of our money laundering checks to third parties and to carry out credit checks	All the personal information we collect	We may have a legal obligation to undertake identification and money laundering checks and to provide those details to third parties We and a third party also have a legitimate interest in knowing your identity and carrying out money laundering checks and ensuring that we are likely to be paid
Enter into and perform contracts, where we may be supplying products/services to you and/or you may be supplying products/services to us or we may be involved in similar arrangements with third parties	All the personal information we collect	To enter into and perform contracts with either yourself or the organisation that you represent We have a legitimate interest to properly perform contracts with third parties
Deal with your queries or complaints, claims, legal disputes or raise queries, claims, legal disputes or complaints with you	All the personal information we collect	This may be necessary to perform a contract with you or the organisation that you represent We have a legitimate interest to improve the services and/or products we provide To defend, bring or establish legal claims
Maintain and improve our services and/or products	All the personal information we collect	We have a legitimate interest to improve the services and/or products we provide
Data analytics, statistical analysis and other research to help us improve our online services	How you use our website	We have a legitimate interest to improve the online services we provide and user experience
Security of our IT systems	All the personal information we collect	We have a legitimate interest in ensuring the security of our IT systems
Staff training	All the personal information we collect	We have a legitimate interest to improve the products and services we provide
Perform credit checks	Contact details and payment information	We have a legitimate interest to ensure that we are likely to be paid for products and services
Determine services and/or products that may be of interest to you	All personal information we collect	We have a legitimate interest to improve the services and/or products we provide and to determine which products and/or services you may be interested in
To provide you with requested information	Contact details and services and products or other information that you have requested we provide to you or your organisation	To comply with any request made by you
Direct marketing	Contact details and services and products that we have determined may be of interest to you or your organisation and/or which you or your organisation has purchased in the past	We may ask for your consent to process your data for this purpose, you may revoke your consent at any point. Alternatively, if you or your organisation has purchased similar services or products from us previously we may market similar products or services as a legitimate interest in developing our business. You have the right to opt out from such marketing at any time
Marketing services and products of a third party which may be of potential interest to you	Name, personal contact details and other identifiers, and marketing preferences	We have obtained your explicit consent via our website or call centre.
Holding events	Your contact details, details of attendance, your comments in response forms and dietary requirements and CCTV images	We have a legitimate interest in holding events and tracking attendance and providing appropriate food and drinks at events We may also have a legal obligation to comply with health and safety requirements
To comply with our legal and regulatory obligations	All the personal information we collect	To comply with any legal and regulatory obligation or requirement
Fraud, crime prevention and debt collection	All the personal information we collect	We have a legitimate interest to detect and prevent crime and to collect debts
To manage our relationship with you and to operate our business	All the personal information we collect	We have a legitimate interest to operate our business in an efficient way and to expand our business To enter into and perform contracts with either yourself or the organisation that you represent
Storage of records relating to you and also records relating to our business	All the personal information we collect	To be able to manage and fulfil any contract with you, we may have a legal obligation to do so and we also have a legitimate interest to keep proper records

5.2 For some of your personal information you may have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to properly perform our contract with you or the organisation you represent or comply with legal obligations and we may have to terminate our relationship. For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our arrangements with you or the organisation you represent.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below. We will generally only ask for your consent for direct marketing.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.

We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services.

who we share your personal information with

6.1 We may share personal information with the following parties:

Companies in the same group of companies as us: for providing a service to you.
Our Franchisees: for the purpose of providing a service to you
Other companies in our supply chain: so that they can contact you about any issues in the supply chain or where your personal information is relevant to a subcontractor or party above us in the supply chain.
Our nominated supplier for SMART insurance: for the purpose of providing a service to you.
Credit reference and other identification agencies: so that we can assess your creditworthiness and to verify your identity. These agencies may retain a footprint that a search has been undertaken.
Third parties who ask for or want referrals: we may provide your details to a third party who is seeking services/products which are the same or similar to those that you provide.
Marketing and public relations companies: to help us to develop, carry out and assess marketing and PR campaigns
Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent.
Information providers: which may include credit reference agencies, insurers, money laundering check provider, Companies House, the Land Registry.
Purchasers of our business: buyers or perspective buyers to whom we sell or negotiate to sell our business.
The Government, government bodies or our regulators: where we are required to do so by law or to assist with their investigations, for example HMRC, the FCA or the Information Commissioner’s Office.
Police, law enforcement agencies and security services: to assist with the investigation and prevention of crime and the protection of national security.

We also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.

We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.

direct marketing

7.1 Email, post and SMS marketing: from time to time, we may contact you by email, post or SMS with information about products or services we believe you may be interested in.

We will only send marketing messages to you in accordance with the marketing preferences you set when you create your account or that you tell us afterwards you are happy to receive or where you or the organisation you represent have purchased similar services or goods from us previously.

You can then let us know at any time that you do not wish to receive marketing messages by sending an email to us at data.protection@franchisebrands.co.uk or by using the by using the details set out in the “Contacting us” section below. You can also unsubscribe from our marketing by clicking on the unsubscribe link in any marketing messages we send to you.

transferring your personal information internationally

8.1 The personal information we collect is not transferred to and stored in countries outside of the UK and the European Union.

Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.

In limited circumstances the people to whom we may disclose personal information as mentioned in section 6 above may be located outside of the UK and European Union. In these cases, we will impose any legally required protections to the personal information as required by law before it is disclosed.

If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.

how long do we keep personal information for

9.1 We will keep your personal information for as long as is necessary for the purpose for which it has been obtained and then for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim. We have set out below the main retention periods which will apply:

For individual contacts at customers and suppliers this will be for as long as we continue to have a relationship with that customer or supplier and then for a period of 6 years afterwards.
For marketing contacts, it will generally be a period of 3 years after we were last in contact with you.
For website users it will generally be a period of approximately 38 months after you used our website.
For individuals seeking information, making complaints or otherwise corresponding with us it will generally be 3 years.
For individuals attending an event it will generally be a period of 3 years after the event.
CCTV records which are held for no more than 30 days unless we need to preserve the records for the purpose of prevention and detection of crime.

It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move position or work for a different organisation or change your phone number or email address. you can contact us by using the details set out in the “Contacting us” section below.

security

10.1 We have numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal information we collect about you.

your rights in relation to your personal information

11.1 You have the following rights in relation to your personal information:

the right to be informed about how your personal information is being used;
the right to access the personal information we hold about you;
the right to request the correction of inaccurate personal information we hold about you;
the right to request the erasure of your personal information in certain limited circumstances;
the right to restrict processing of your personal information where certain requirements are met;
the right to object to the processing of your personal information;
the right to request that we transfer elements of your data either to you or another service provider; and
the right to object to certain automated decision-making processes using your personal information.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.

If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

changes to this notice

12.1 We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this notice. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

contacting us

13.1 In the event of any query or complaint in connection with the information we hold about you, please email data.protection@franchisebrands.co.uk or write to us at Franchise Brands plc, Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF.

Franchise Brands Privacy Notice

policy

1.1 References to we, our or us in this privacy notice are to Franchise Brands Plc of Ashwood Court, Tytherington Business Park, Macclesfield SK10 2XF (Registered number 10281033) and each of its direct and indirect subsidiaries, trading under the “Franchise Brands Group” including Metro Rod, Willow Pumps, ChipsAway, Ovenclean, The Handyman Van, Barking Mad, Azura Group and The Filta Group. Details of our brands are as follows:

The Filta Group Limited is a limited company incorporated in England and Wales. Registered Number: 04302850. Registered Office: The Locks, Hillmorton, Rugby CV21 4PP; and

1.2 This notice applies to you if you are an individual customer (including a sole trader or partnership) of the Azura Group or an employee of our corporate customer or group company of our corporate customer, who (i) has contracted with us to purchase our services/products; or (i) we have contacted you about the services/products we offer as a business. This notice does not form part of any contract to provide services/products.

This notice does not form part of any contract for services or products.

References to we, our or us in this privacy notice are to the Azura Group Limited (“Azura Group”) of Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF (Registered number 02531777). The Azura Group is part of the Franchise Brands Group of companies. For further information on the Franchise Brands Group and the other entities within the Group, please see here www.franchisebrands.co.uk.

For the purposes of this notice the Azura Group will be the controller of any of your personal information.

We are committed to respecting your privacy. This notice is to explain how we may use the personal information we collect and use about you during and after your working relationship with us. This notice also explains how we comply with the law on data protection and what your rights are.

personal information we collect

2.1 When you interact with us or we interact with you in relation to our products and services, you may provide us with or we may obtain personal information about you, such as the following:

Contact details: information that allows us to contact you directly such as your name, email address, telephone number, addresses, emergency contact details, family members and details of availability.
Purchase details and requirements: details of the products or services you have asked us to provide to you, details relating to any property you are asking us to repair or replace and any associated repair or replacement options selected or other instructions and decisions made by you in relation to our products or services;
Financial information: bank accounts, credit/debit card details, payment and receipt details, refund or credit details and details of payment transactions with you;
Records of your interactions with us: such as any enquiries or complaints you make, telephone conversations, letters and other correspondence (including e-mail and SMS) and your usage of our website.
Online account information: use of and movements through our online portal, passwords, personal identification numbers, IP addresses, user names and other IT system identifying information;
Responses to any feedback forms, surveys or competitions: we keep records of any responses you give us that may be received directly from you or via sites including but not limited to TrustPilot, Google, Facebook;
Your marketing preferences: so that we know whether and how we should contact you.
CCTV images: recorded by our CCTV systems and audio recordings recorded by our Call Centre.

special categories of personal information

3.1 We will not generally collect, store and use the following “special categories” of more sensitive personal information regarding you:

information about your race or ethnicity, religious beliefs, sexual orientation and political opinions;
information about your trade union memberships;
information about your health, including any medical condition, health and sickness records, medical records and health professional information and disability information; and
biometric information about you, for example fingerprints, retina scans.

If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.

We will also generally not collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing criminal records information.

where we collect your information

4.1 We will collect personal information from a number of sources. These include the following:

Directly from you: from yourself or the company you work for, when you use our website, make a request our services, make a claim, make a complaint, contact us by phone (either directly with us or via our Call Centre), email or communicate with us directly in some other way.
Companies in the same group of companies as us: for the purpose of providing a services or products to you.
Our franchisees: who may provide relevant information about your requirements.
Third parties authorised by you: a family member or someone else authorised by you.
Our website: provides us with information about how you use it and the devices that you use to connect to our website.
Advisors: either advisors appointed by you, for example, legal advisors or advisors appointed by us.
Providers of information: which may include credit reference agencies, money laundering check providers, the Land Registry, private investigators, Companies House, LinkedIn and other web platforms.
Sub-contractors: such as our couriers, import/export agents, shippers, service sub-contractors, payment processors and any other third parties required to complete the provision of services to you.

We will also collect additional personal information throughout the period of the services and/or products we provide.

If you are providing information regarding other individuals to us, it is your responsibility to ensure that you have the right to provide the information to us.

If you are providing us with details about other individuals they have a right to know and to be aware of what personal information we hold about them, how we collect it and how we use and may share that information. Please refer them to our ‘Rest of the World” privacy notice which can be found here https://azuragroup.com/privacy-policy-2/. They also have the same rights as set out in the “Your rights in relation to personal information” section below.

what we use your personal information for

5.1 The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this.

Purpose (where relevant)	Personal information used	Lawful basis
To enable us to provide our services or products to you or the organisation you work for	All the personal information we collect	This is necessary to fulfil our contract with you. We have a legitimate interest to fulfil our contracts with third parties.
Make payments to and receive payments from you or the organisation you work for	Transaction and payment information	This is necessary to fulfil our contract with you. We have a legitimate interest to fulfil our contracts with third parties.
Marketing to our services and products which may be of potential interest to you or the organisation you work for	Name, personal contact details and other identifiers, and marketing preferences	We have a legitimate interest in marketing our services to you or the organisation you work for in order to make new sales. You may have requested that we send to you details of certain products and/or services. We also may have obtained your explicit consent via our website or call centre.
To manage our relationship with you and any organisation you work for and operate and manage our business and internal reporting	All the personal information we collect about you	We have a legitimate interest to ensure that we operate efficiently and manage our business properly. To be able to manage and perform our contract with you.
To deal with enquiries, complaints and other communications from you or the organisation you work for and dealing with legal disputes involving you or the organisation you work for	All the personal information we collect about you	We have a legitimate interest to ensure that we operate efficiently and deal with any enquiries, complaints or other communications. We have a legitimate interest to ensure that all legal claims are managed effectively. We have a legitimate interest to fulfil our contracts with third parties.
For the purposes of staff training	All the personal information we collect including audio recordings	We have a legitimate interest to improve the services we provide.
To perform credit checks	Contact details and payment information	We have a legitimate interest in ensuring we are likely to be paid for our products or services.
Perform anti-money laundering checks	Your contact details	We have a legal obligation so to do.
For National Account purposes: to provide you with and update our customer portal and/or website access and for the purposes of ensuring the security of our systems and our information including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution	Online account information and your usage of our website and any IT services or functions we make available to you.	We have a legitimate business in ensuring our systems are secure. To be able to manage and perform our contract with you. We have a legitimate interest to fulfil our contracts with third parties.
To conduct data analytics studies and customer satisfaction surveys to review, and better understand our customer, retention, attrition and satisfaction levels	Our customer records and any information you provide in response to our client satisfaction surveys	We have a legitimate interest in order to improve as a business.
For the purpose of complying with any legal and regulatory requirements	All the personal information we collect about you	We may have a legal obligation to comply with legal requirements and we have a legitimate interest in complying with any regulatory requirements.
Storage of records relating to you and also records relating to our business	All the personal information we collect about you	To be able to manage and fulfil our contract with you, we may have a legal and/or regulatory obligation to do so and we also have a legitimate interest to keep proper records.

For some of your personal information you will have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to properly perform our contract with you or comply with legal obligations. For other personal information, whilst you may not be under an obligation to provide it to us, if you do not provide it then we may not be able to properly perform our services for you as an asset manager.

You should be aware that it is not a condition of any contract with us that you agree to any request for consent from us and we do not usually rely on consent as a basis for processing your personal information. However, if we have asked you for consent, and you have given us your consent to use your personal information, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below.

who we share your personal information with

6.1 We may share personal information with the following parties:

Any party approved by you: for example, family members.
Credit reference agencies.
Agencies undertaking money laundering checks for us.
Companies in the same group of companies as us: for the purpose of providing a service to you.
Our Franchisees and their staff: for the purpose of providing services and/or products to you.
Other service providers to our business and advisors: third party banks, administration and IT services and other service providers. All our third-party service providers are required to take appropriate security measures to protect your personal information.
Advisors: either advisors appointed by you, for example, legal advisors or advisors appointed by us. Purchasers of our business: buyers or perspective buyers to whom we may sell or negotiate to sell our business.
Sub-contractors: such as our couriers, import/export agents, shippers service sub-contractors, payment processors and other sub-contractors;
The Government, government bodies or our regulators: where we are required to do so by law or to assist with their investigations or initiatives, for example HMRC or the Information Commissioner’s Office.
Police, law enforcement and security services: to assist with the investigation and prevention of crime and the protection of national security.

We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell, rent or trade your data.

We may also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

direct marketing

7.1 Email, post, telephone and SMS marketing: from time to time, we may contact you by email, post, telephone or SMS with information about products or services we believe you may be interested in.

transferring your personal information internationally

8.1 The personal information we collect is not transferred to and stored in countries outside of the UK and the European Union.

Our staff and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday or working abroad outside of the UK or European Union. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.

In limited circumstances the people to whom we may disclose personal information as mentioned in the section “Who we share your personal information with” above may be located outside of the UK and European Union. In these cases, we will impose any legally required protections to the personal information as required by law before it is disclosed.

If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.

how long do we keep personal information for

9.1 The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements.

Generally, where there is no legal requirement we retain all physical and electronic records for a period of approximately 6 years following the end of our customer relationship with you or the organisation you work for, because this is the limitation period for claims related to breach of contract. The exceptions to this general rule are:

Where you or the organisation you work for have not yet become a customer and we are only engaged in marketing to you, we will retain your details for a period of 3 years since our last interaction, unless you or the organisation you work for later become a customer;
For Google Analytics it will generally be a period of approximately 38 months after you used our website.
CCTV images will generally be retained for approximately 30 days and then overwritten, unless required to be retained for any reason; and
Audio recordings will generally be retained for approximately 60 days and then overwritten or deleted, unless required for any reason.

It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move home or change your phone number or email address. You can contact us by using the details set out in the “Contacting us” section below.

your rights in relation to personal information

10.1 You have the following rights in relation to your personal information:

the right to be informed about how your personal information is being used;
the right to access the personal information we hold about you;
the right to request the correction of inaccurate personal information we hold about you;
the right to request the erasure of your personal information in certain limited circumstances;
the right to restrict processing of your personal information where certain requirements are met;
the right to object to the processing of your personal information;
the right to request that we transfer elements of your data either to you or another service provider; and
the right to object to certain automated decision-making processes using your personal information.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.

changes to this notice

11.1 We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

contacting us

12.1 In the event of any query or complaint in connection with the information we hold about you, please email data.protection@franchisebrands.co.uk or write to us at Franchise Brands plc, Ashwood Court Springwood Close, Tytherington Business Park, Macclesfield SK10 2XF.